1. General questions

What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order. You can track the status of your order from the "order history" section on your account page on the website.

Can I change my order?
We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please contact support through email.

Where do you ship?
We currently sell products in the United States. Now we do not offer worldwide shipping.

How long does it take to ship my order?
Once you've placed your order, it usually takes 2 to 3 business days to process it for delivery.
To learn more about shipping please visit our Shipping Policy page.

2. Payment

What payment methods do you accept?
You can purchase on our website using a debit or credit card.
We additionally offer support for PayPal and Amazon Pay.
You can choose these payment methods at checkout.

Which currency will I be charged in?
We currently only support the following currencies for charging our customers in their local currencies: USD.
If your credit or debit card uses another currency, then you will be charged in USD. Your bank will apply the corresponding conversation rate of the currency you choose.

3. Shipping

Where do you ship?
We currently ship in the United States.

How long does it take to ship my order?
Once you've placed your order, it usually takes 2 to 3 business days to process it for delivery. Visit our Shipping Policy page to know more.

Do you offer fast shipping?
No, sorry not at this time.

What if I'm not home?
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

4. Returns

Do you accept returns?
We do accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return is made within 30 days of the return or exchange request
To ask for a return, please contact our support team by email Info@incredibleMenGadgets.com.

Are returns free?
Returns within the US are free. You can refer to the delivery paper within your package to organize your return. Feel free to contact our support agents through our helpdesk for more details or visit Refund Policy page.

How long does it take to process a return?
Returns are confirmed within 30 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 10 days of our services accepting your return.

5. Other questions

Can I apply a promo code?
You can apply the promo code during checkout before making the payment.
If you face any issues, please send us a message with your promo code and we'll assist you. Are payment and shopping on your site safe & secure?
Absolutely!. Our checkout page uses SSL, and you can pay via card or PayPal. happy shopping.